Shopping at American Eagle Outfitters is a great experience, but sometimes, you may need to return or exchange an item. Whether it’s the wrong size, a defective product, or simply not what you expected, knowing the store’s return policy can make the process hassle-free. American Eagle has a customer-friendly return policy that allows shoppers to return items both in-store and online with ease.
Understanding the return policy helps avoid confusion and ensures you get the best possible outcome for your return or exchange. There are specific timeframes, conditions, and refund methods to be aware of, which vary depending on the type of purchase and payment method. American Eagle also provides options for returning gifts, handling defective merchandise, and special accommodations for holiday shopping.
In this comprehensive guide, we will break down all the details of the American Eagle return policy, including how long you have to return items, what items are eligible for returns or exchanges, and the different ways you can return your purchase. Whether you’re a frequent shopper or making your first purchase, this guide will help you navigate the process smoothly.
Overview of American Eagle’s Return Policy
American Eagle Outfitters (AEO) provides a flexible return policy that accommodates various customer needs. The key points of the return policy include:
- Timeframe for Returns: Customers have 30 days from the purchase date to return items for a full refund to the original payment method. After 30 days, returns are only eligible for merchandise credit.
- Proof of Purchase: To process a return, customers must provide a valid proof of purchase such as a receipt, invoice, order confirmation email, or order history from an AEO account.
- Condition of Items: Merchandise must be unworn, unwashed, and undamaged, with original tags and labels attached. Swimsuits and underwear must have hygienic liners intact.
- Refund Methods: Refunds are issued to the original payment method within 5-7 business days after the return is processed. If the original payment method is unavailable, customers will receive merchandise credit.
- Final Sale Items: Some products, such as clearance items marked as final sale, customized products, and certain intimate apparel, are non-returnable.
In-Store Returns and Exchanges
Returning or exchanging items in-store is simple and convenient. Here’s how the process works:
Steps for In-Store Returns:
- Visit any American Eagle, Aerie, or AE Factory store.
- Bring the item(s) along with proof of purchase.
- If eligible, you’ll receive a refund to the original payment method or merchandise credit if beyond the 30-day return window.
- Exchanges are available for size or color changes.
Benefits of In-Store Returns:
- Instant refunds and exchanges.
- No return shipping fees.
- Immediate resolution for defective items.
Exceptions for In-Store Returns:
- Items purchased in-store must be returned in-store and cannot be returned online.
- Gift returns without a receipt will be refunded as merchandise credit at the current selling price.
Online Returns and Exchanges
If you prefer to return items by mail, American Eagle provides a seamless process for online purchases.
Steps for Online Returns:
- Initiate Return: Visit the AE Returns Portal and enter your order number and email address.
- Print Shipping Label: Download and print the return shipping label or use a digital label at a USPS drop-off location.
- Package the Items: Securely package the items and include any required documentation.
- Ship the Package: Drop off the return at any USPS location or schedule a pickup.
Shipping Fees:
- A $5 return shipping fee applies, deducted from your refund.
- The fee is waived for:
- AEO Credit Cardholders.
- Real Rewards Level 3 Members.
- Returns of Aerie bras, bralettes, swimsuits, and third-party footwear.
Refund Processing Time:
- Once the return is received, refunds are processed within 5-7 business days.
- Depending on your bank, it may take additional time for funds to appear in your account.
- If an instant credit option is available, customers can receive an AEO e-gift card upon initiating the return.
Special Considerations for American Eagle Returns
Extended Holiday Returns
- Items purchased between October 24 and December 31 are eligible for returns until January 15 or 30 days from the purchase date, whichever is later.
Gift Returns
- Gifts can be returned for merchandise credit if a receipt is provided.
- Without proof of purchase, returns will be credited at the current selling price.
Returning Damaged or Defective Items
- If you receive a damaged or defective item, contact American Eagle Customer Service immediately for a free return or exchange.
- Items damaged after use are subject to evaluation and may not be eligible for return.
International Returns
- Customers outside the U.S. are responsible for return shipping fees.
- Refunds for international purchases will be issued to the original payment method, excluding duties and taxes.
- Some regions may have different return policies, so checking local guidelines is recommended.
Non-Returnable Items
American Eagle does not accept returns on:
- Final sale and clearance items.
- Gift cards.
- Personalized or customized items.
- Worn, washed, or damaged products.
How to Avoid Common Return Issues
To ensure a smooth return process, follow these best practices:
- Keep Your Receipt: Always retain proof of purchase to avoid return issues.
- Check the Condition: Items must be returned in original, unworn condition with all tags attached.
- Initiate Returns on Time: Refunds to the original payment method require returns within 30 days.
- Understand Policy Exceptions: Some items, such as swimwear and underwear, require special handling.
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Conclusion
Returning items at American Eagle is a straightforward process designed to accommodate various customer needs. Whether you’re returning in-store or online, knowing the time limits, refund policies, and any applicable fees can help make the process hassle-free. By keeping your receipts, returning items in their original condition, and following the correct procedures, you can ensure a smooth return experience.
Shopping with confidence means knowing that American Eagle stands behind its products and provides flexible return options. Whether you’re exchanging an item for a better fit or returning a gift, understanding the policy will save you time and effort.
FAQs
Can I return items without a receipt?
Yes, but you will receive merchandise credit at the current selling price instead of a refund to the original payment method.
Does American Eagle accept returns after 30 days?
Yes, but after 30 days, refunds are only available as merchandise credit.
Can I exchange an online purchase in-store?
Yes, online purchases can be exchanged at any AE or Aerie store, provided you bring the original proof of purchase.
Do I need to pay for return shipping?
Yes, a $5 return shipping fee applies unless you qualify for a waiver (AEO Credit Cardholders, Level 3 Members, or Aerie swimwear and bras).
How long does it take to receive my refund?
Refunds are processed within 5-7 business days after the return is received, but it may take longer for the bank to post the funds.
